RETURN DETAILS

Return method	Cost	Time frame
In store (except Outlet and El Palacio de Hierro stores)	Free	Within 30 days of the date of purchase
Via post or courier	To be assumed by customer	Within 30 days of the date of purchase

In store: free returns to any store within Mexico (except Outlet and El Palacio de Hierro stores).

Via post or courier: to be sent to the address below — costs and responsibility for the sound delivery of goods to be assumed by the sender. We recommend you, for your safety, use a certified shipping service.

Items must be returned in pristine condition, with tags attached, unworn and in their original packaging to ensure payment of your refund.

Jewelry and accessories must be returned in their unopened, sealed and original packaging in sound condition. In compliance with the current health and safety regulations and for your own safety, cosmetics, swimwear and underwear returns will not be accepted if the protective seal has been removed.

For more information, please read our Terms and Conditions.

The return conditions may be affected/vary due to the current situation generated by COVID-19. For more information, you can check the INFO COVID-19 section and the product detail page (Delivery & Returns).

Return method	Refund time frame
In store	5 working days
Via post or courier	5 working days from reception and validation in our distribution center

BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher.

We will notify you as soon as your return has been approved, either in store or by our distribution center.