1.Returns
| Return method | Cost | Time frame |
|---|---|---|
| In store (except Outlet and El Palacio de Hierro stores) | Free | Within 30 days of the date of purchase |
| Via post or courier | To be assumed by customer | Within 30 days of the date of purchase |
Return method: In store (except Outlet and El Palacio de Hierro stores)
Cost: Free
Time frame: Within 30 days of the date of purchase
Return method: Via post or courier
Cost: To be assumed by customer
Time frame: Within 30 days of the date of purchase
In store: free returns to any store within Mexico (except Outlet and El Palacio de Hierro stores).
Via post or courier: to be sent to the address below — costs and responsibility for the sound delivery of goods to be assumed by the sender. We recommend you, for your safety, use a certified shipping service.
Address for returns:
BIMBA Y LOLA
Geodis México S.A. de C.V.
Autopista Mex-Qro., Km. 41.5, Nave 7, Cortina 24
Parque Industrial Tres Rios, Cuautitlán Izcalli
54715 Estado de México (México)
Items must be returned in pristine condition, with tags attached, unworn and in their original packaging to ensure payment of your refund.
Jewelry and accessories must be returned in their unopened, sealed and original packaging in sound condition. In compliance with the current health and safety regulations and for your own safety, cosmetics, swimwear and underwear returns will not be accepted if the protective seal has been removed.
Masks, for hygiene reasons and for your own safety, cannot be returned.
Follow the status of your return using the tracking number on the transport company's website.
For more information, please read our Terms and Conditions.
Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).
2.Refunds
| Return method | Refund time frame |
|---|---|
| In store | 5 working days |
| Via post or courier | 5 working days from reception and validation in our distribution center |
Return method: In store
Refund time frame: 5 working days
Return method: Via post or courier
Refund time frame: 5 working days from reception and validation in our distribution center
BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher.
We will notify you as soon as your return has been approved, either in store or by our distribution center.