Returns terms and conditions may vary during promotional periods. For more information, you can check the "SHIPPING AND RETURNS" section of the product page.
You have 30 calendar days from the date of purchase to return your item.
Return items in the following ways:
In store: free returns at any store in Mexico (excluding Outlet stores, and El Palacio de Hierro) when you provide the delivery note or the label included in the package.
Private mail or courier: in this case, you will pay shipping costs. We recommend sending the package by certified mail for your own peace of mind. Attach the label you received with your order to the outside of the package. If you don't have the label, print and include the delivery note attached to the "order on its way" email and send it to the following address:
BIMBA Y LOLA
Geodis México S.A. de C.V.
Autopista Mex-Qro., Km. 41.5, Nave TR3-2
Parque Industrial Tres Rios, Cuautitlán Izcalli
54715 Estado de México (México)
Use the tracking number from your chosen courier company to track your return.
Shipping costs paid at the time of purchase will not be refunded in the event of full or partial return..
The items you are going to return must be in the same condition as when you received them. In compliance with current health and safety regulations and for your own safety, we do not accept returns of cosmetics, swimwear, or underwear if the hygiene seal is not intact.
For more information, please see our Terms and Conditions of purchase.
You have 30 calendar days from the date of purchase to return your item.
Return items in the following ways:
In store: free returns at any store in Mexico (excluding Outlet stores, and El Palacio de Hierro) when you provide the delivery note or the label included in the package.
The refund will be made to a voucher card. We also offer the option of refunding the original payment method of the person who made the purchase.
Private mail or courier: in this case, you will pay shipping costs. We recommend sending the package by certified mail for your own peace of mind.
The refund will be made through the order’s original payment method.
Paste the label you received with your order to the outside of the package. If you don't have the label, place the delivery note received with your order inside the package and send it to the following address:
BIMBA Y LOLA
Geodis México S.A. de C.V.
Autopista Mex-Qro., Km. 41.5, Nave TR3-2
Parque Industrial Tres Rios, Cuautitlán Izcalli
54715 Estado de México (México)
The items you are going to return must be in the same condition as when you received them. In compliance with current health and safety regulations and for your own safety, we do not accept returns of cosmetics, swimwear, or underwear if the hygiene seal is not intact.
For more information, please see our Terms and Conditions of purchase.
Exchanges cannot be processed online at BIMBA Y LOLA. If you go to one of our stores to exchange an item you ordered online, please present the shipping note attached to your 'Order on its way' email or the sticker inside the package received. Our store staff can then carry out an order return, giving you a Voucher Card that you can then redeem for the same/an alternative item in one of our stores.
BIMBA Y LOLA refunds are processed using the original payment method unless you make your return in a store and request a BIMBA Y LOLA voucher card.
Once we have processed your refund, you will see the amount in your bank account within five (5) working days.