FAQ

1.1.HOW CAN I REGISTER ON BIMBAYLOLA.MX?

Creating an account is quick and easy. Click on visible on our website or app. If you are already registered with BIMBA Y LOLA, enter your email address and password and click “LOGIN”. Otherwise please fill in the "REGISTER" form and follow the steps.

1.2.WHAT ARE THE ADVANTAGES OF BEING A REGISTERED USER?

As a registered user, you will be able to access exclusive options and services:

- Save for later
- Orders & Returns info
- Personalized recommendations
- Special promotions
- Exclusive content

1.3.WHAT CAN I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your password, click on visible on our website or app, click on “FORGOT PASSWORD?” and enter the email address you registered with.

We will send you an email right away with a link to reset your password. Click on the link, follow the instructions, input your new password and confirm it in the next field.

If you do not receive our email immediately, please check your spam folder. If the problem persists, contact our customer care team to get assistance.

1.4.HOW CAN I MODIFY MY ACCOUNT DETAILS?

To make sure your BIMBA Y LOLA experience runs smoothly, you can edit your personal details (except the email address you registered with) and preferences from your account at any time. To do so, simply log into your account via .

1.5.HOW CAN I DELETE MY DETAILS FROM BIMBA Y LOLA’S DATABASE?

Your details will be treated in accordance with the provisions of the Federal Law for the protection of personal data in the possessions of individuals, including its regulations and privacy notice guidelines. At any time, you can exercise your rights to access, modify and/or cancel the details included in the registration form by sending written notice to lopd@bimbaylola.com from the email address used to set up your registration, or by sending a letter accompanied by a copy of your national identification to BIMBA Y LOLA (Customer Service dept.), Parque Tecnológico y Logístico de Vigo, Texvigo, Nave D13, 36315 Vigo.

2.1.HOW DO I PLACE AN ORDER ON BIMBAYLOLA.MX?

2.2.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box “It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

2.3.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit card (Visa, Visa Electron, MasterCard, Maestro and American Express) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

2.4.IS IT SAFE TO BUY ON BIMBAYLOLA.MX?

To ensure credit and debit card payment security, we use secure payment systems. The confidential payment data are transmitted directly and encrypted (SSL) to the financial entity. When you make the payment over a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. The issuing bank will then authorize the operation.

BIMBA Y LOLA strictly complies with all data protection regulations imposed by each payment method you may use to make your purchase.

2.5.HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?

Shortly after your order has been placed, you will receive a confirmation by email containing all the relevant information about your order. If you opted for the “gift order” option, your message will also be featured.

As a registered user, you can also check your order status from your account in the "ORDERS & RETURNS” section.

2.6.CAN I MODIFY MY SHIPPING ADDRESS?

To ensure fast logistics and high standards for deliveries, we contract with the best transport partners. As a result, we may not be able to modify the delivery address for your order after it has been placed. Please contact our transport partner if you need to correct the delivery details.

When selecting PayPal as your payment method, no changes can be made to the delivery address once the order has been placed.

We kindly recommend updating your BIMBA Y LOLA account details when necessary, to make sure your next shopping experience is smooth and frictionless.

2.7.CAN I CANCEL MY ORDER?

As a result of our fast logistics and high standards for deliveries, the cancellation of an order is only possible if preparation has not yet begun. Please contact our customer care team to manage your cancellation request.

If it is too late to cancel your order and you still want to return an item upon delivery, please follow our return process.

2.8.CAN I REQUEST AN INVOICE?

To request and download your invoice you must access the following link: https://webportal.edicomgroup.com/customers/bimbaylola/search.htm Indicating the ticket number of your purchase and the total amount.

3.1.THE ITEM I WANT IS SOLD OUT. HOW AM I NOTIFIED THAT IT IS BACK IN STOCK?

If an item is out of stock or temporarily unavailable in your size, you can subscribe to our “Availability alerts”. From the item’s product page, simply select your size and enter your email address to be notified once it becomes available again.

Please note that opting for “Availability alerts” does not imply any kind of reservation. Once notified, you must hurry up if you don’t want to miss your chance!

3.2.WHAT SIZE SHOULD I ORDER?

To help you find the most suitable size, we have made available a size guide for our “Ready to wear”, “Shoes”, “Ring” and “Hats” categories. From our website, click on the product page of your desired item and find our size guide right below the pictures.

How to measure

Bust: Measure around the broadest part of your bust.
Waist: Measure around your natural waistline.
Hips: Measure around the fullest part of your hips.

How to measure

Measure the distance between the back of your heel and your longest toe.

How to measure

Measure around the fullest part of the head.

3.3.HOW DO I CARE FOR MY ITEMS?

All of our items come with a care label. We strongly recommend following these instructions.

For additional questions regarding product care, please contact our Customer Care team.

4.1.HOW CAN I PLACE AN ORDER AS A GIFT?

To place an order as a gift, simply go to your Shopping bag and tick the box "It’s a gift”. You will then be given the option to include a message for the recipient. No prices will be displayed for gifts, neither on items nor in the delivery note.

Your gift order will be gift-wrapped with care, packed and sent to the address of your choice. Please make sure the address and delivery instructions are correctly provided to avoid any issues.

If you wish to order gifts for multiple recipients, please proceed by placing an order for each, as we are not able to separately gift-wrap and split deliveries from a single order.

4.2.HOW CAN I RETURN AN ITEM RECEIVED AS A GIFT?

The recipient of a gift may return a product they are not fully satisfied with.

5.1.WHAT PAYMENT METHODS DOES BIMBA Y LOLA ACCEPT?

Credit and debit cards (Visa, Visa Electron, Mastercard, Maestro, JCB and China Union Pay) and PayPal.

Please note that gift cards and vouchers are not valid as online payment methods.

6.1.WHAT IS BIMBA Y LOLA'S SHIPPING POLICY?

If you choose the in-store collection option, you will have 7 business days to pick it up once the order has arrived at the selected store. To collect it, please enter the order number and your ID number. If you didn't purchase it yourself, you must submit a written authorization and a copy of the buyer's ID.

BIMBA Y LOLA will not send any order to post office boxes or military bases and does not guarantee delivery to hotels, tourist apartments or similar.

Orders will not be accepted if we are unable to identify a valid recipient/address.

Shipping conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

6.2.WHERE DOES BIMBAYLOLA.MX SHIP TO?

6.3.CAN MY ORDER BE DELIVERED ABROAD?

7.1.HOW DO I RETURN AN ITEM?

You can return your order up to 30 days after the purchase date:

1. In store: you can return your order for free at any store in México (except Outlet and El Palacio del Hierro). You just have to show your purchase receipt (delivery note) or the sticker you received with your order.

2. Through a courier company: send your return to our warehouse via the courier company of your choice. Note that with this method, you have to pay for shipping. We are not responsible for lost packages. So we recommend you send it by certified mail.

Follow these steps to return the item(s):

- Attach the sticker you received with your order to the outside of the box.
- If you can't find the sticker, download the delivery note from MY ACCOUNT, place it inside the box and send it to the following address. If you can't download it, please contact us.

Items must be returned in pristine condition, with tags attached, unworn and in their original packaging to ensure payment of your refund.

Jewelry and accessories must be returned in their unopened, sealed and original packaging in sound condition. In compliance with the current health and safety regulations and for your own safety, cosmetics, swimwear and underwear returns will not be accepted if the protective seal has been removed.

Masks, for hygiene reasons and for your own safety, cannot be returned.

Follow the status of your return using the tracking number on the transport company's website.

For more information, please read our Terms and Conditions.

Return conditions may vary during the promotional period. For more information, you can consult the product sheet (Shipping & Returns).

7.2.WHEN DO I GET MY REFUND?

BIMBA Y LOLA refunds are issued to your original payment method, unless you make your return in store and ask for a BIMBA Y LOLA voucher. Shipping costs will be reimbursed for all orders, except for gift orders that are refunded in-store to a bank card.

We will notify you as soon as your return has been approved, either in store or by our distribution center.

7.3.WHAT SHOULD I DO IF I HAVE RECEIVED A FAULTY OR INCORRECT PRODUCT?

From production to distribution, BIMBA Y LOLA products undergo systematic quality, health and safety controls.

If you receive an incorrect order or a defective product, please contact our Customer Care team here within 24 hours of the delivery date, indicating the issue, along with your personal details.

In the event of damaged packaging, please notify the courier service as soon as you receive your order.

We will examine the returned product carefully and notify you by email whether the item should be replaced (if appropriate) or refunded.

Products returned due to confirmed flaws or defects will be reimbursed in full, including delivery charges and return costs. The refund will be issued to your original payment method.

7.4.CAN I EXCHANGE AN ITEM?

A BIMBA Y LOLA online exchange feature is not available yet, though we do not rule it out in the future!

Meanwhile, you can place a new order for the desired item and simply return the original one.

8.1.HOW CAN I CHECK MY ORDER STATUS?

Once your order is with our transport partner and the delivery process has started, you will receive an email providing you with a tracking number to check the delivery status of your parcel. The activation of the tracking number may take a maximum of 24 hours from the shipment confirmation sent to you by email. Please allow some time to be able to follow your order.

As a registered user, you can also follow the status of your delivery from your account.