1. DELIVERY: Free standard home and selected stores delivery via Estafeta. Standard delivery times (3-5 working days) may get extended an additional 24 to 72h (working days) during Buen Fin.

2. PAYMENT METHODS: Credit and debit card (Visa, Visa Electrón, MasterCard, Maestro and American Express). PayPal: Interest-free payment in 9 installments. Minimum order of $ 4,000 MXN.

3. EXTENDED RETURN: Extended return period up until January 2 for all purchases made between November 10 and December 2.

4. RETURNS

• Free in store returns within Mexico (except Outlet and El Palacio de Hierro stores).
• Return via post or courier, assuming by the sender the costs and responsibility for the sound delivery of goods.

The return address is:

BIMBA Y LOLA
Geodis México S.A. de C.V.
Autopista Mex-Qro., Km. 41.5, Nave 7, Cortina 24
Parque Industrial Tres Rios, Cuautitlán Izcalli
54715 Estado de México (México)

Refund 5 working days from reception and validation.

5. CUSTOMER SUPPORT: Monday to Friday from 09:00 to 17:00. +52 55 8421 1617. Contact.